| How to order from www.glasspens.com Orders may be placed through our secure shopping cart (or by phone, conventional mail, or e-mail). Once your order has been placed through the shopping cart we will confirm the total of your order including shipping and handling by an e-mail order confirmation as soon as we can. We accept M/C, Visa, Amex, Paypal, checks & money orders.  Orders paid by personal check will be held until the check clears our bank. |
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| Shipping We ship by US Postal Service. We include insurance when available. |
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| Exchanges All of our work is sold on an exchange only basis. Exchanges are made if item(s) are returned, undamaged, within 30 days of receipt. There will be an additional 15 day grace period for items purchased as gifts during the holiday season (Nov. 10th - Dec. 25th) |
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| Repair Policy We include a no questions asked, Lifetime Repair Warranty. Shipping, handling and insurance charges apply for the following products:
Ink Pens ~ $12.00
...this includes repair as well as return s/h/ins |
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| Comments or Questions? Please contact us: Michael & Sheila Ernst P.O. Box 524 Drain, OR 97435 USA Telephone: 1.541.836.7637 email: smernst@glasspens.com |
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